Shipping and purchasing policy
Shipping
The shipping costs are displayed in your cart, before you confirm your order. Please note that you can also choose the option of picking up your order at our facility, free of charge. If you choose this option, we will contact you by phone to determine a time for pickup, once the order is processed.
Order processing and delivery times may vary depending on your shipping address and product availability.
Our delivery time is normally one week, but this can vary depending on the time of year (the holiday season, for example) and the amount of traffic. We make no guarantee as to the delivery time of your order.
We use a variety of carriers to ship your orders.
REGION
Province of Quebec
(most regions)
New Brunswick
Ontario
Sept-Îles
Chibougamau
Fermont
Havre-Saint-Pierre
CARRIER
DICOM
CANADA POST
CANADA POST
CANADA POST
CANADA POST
CANADA POST
CANADA POST
Shipping
The shipping costs are displayed in your cart, before you confirm your order. Please note that you can also choose the option of picking up your order at our facility, free of charge. If you choose this option, we will contact you by phone to determine a time for pickup, once the order is processed.
Order processing and delivery times may vary depending on your shipping address and product availability.
Our delivery time is normally one week, but this can vary depending on the time of year (the holiday season, for example) and the amount of traffic. We make no guarantee as to the delivery time of your order.
We use a variety of carriers to ship your orders.
REGION
Province of Quebec
(most regions)
New Brunswick
Ontario
Sept-Îles
Chibougamau
Fermont
Havre-Saint-Pierre
CARRIER
DICOM
CANADA POST
CANADA POST
CANADA POST
CANADA POST
CANADA POST
CANADA POST
Please note that we reserve the right to use carriers other than those listed in this policy to ship your orders.
We are not responsible for any delays caused by the carriers we deal with.
For deliveries in other regions than those mentioned above or outside Canada, please contact us for more information.
Exchanges and feedback
We accept exchanges within 7 days of receiving your order. The merchandise must be in its original condition.
We also accept returns within 7 days of receiving your order. The goods must be in their original condition. Refunds will be credited to the original payment method.
Shipping costs for exchanges and returns are the responsibility of the customer. Initial shipping costs will not be refunded to the customer.
To initiate your exchange or return, you can contact us at the following address:
Phone:
(418) 243-3249
1-888-TURGEON
Email:
denis@gaturgeon.com
sylvie@gaturgeon.com
You can also reach us through our contact form.
